Frequently Asked Questions
Everything you need to know about shopping with Kai Collective
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Klarna and Afterpay.
Do you ship internationally?
Yes, Kai Collective ships to over 50 countries worldwide. Shipping fees and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.